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Total Quality Management
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Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide clients with products and services that satisfy their wants. The culture requires quality in all aspects of the companyâs operations, with procedures being done right the first time and defects and waste eradicated from operations.
Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients.
TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, client service, etc.) to focus on meeting customer needs and organizational objectives.
Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an increased number of happy and loyal customers.
Total quality management is an organization-wide philosophy with its core values centered on continually improving the quality of its product and services, and the quality of its procedures, to meet and exceed customer expectations.
The principles of quality management
- leadership – leaders establish unity of purpose, direction and the internal environment of the organization. They create the environment in which people can become fully involved in achieving the organizationâs objectives
- system approach to management – identifying, understanding and managing a system of interrelated processes for a given objective contributes to the effectiveness and efficiency of the organization
- customer-focused organization – organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations
- process approach – a desired result is achieved more efficiently when related resources and activities are managed as a procedure
- factual approach to decision making – effective decisions are based on the logical and intuitive analysis of data and information
- involvement of people – people at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizationâs benefit
- mutually beneficial supplier relationships – mutually beneficial relationships between the organization and its suppliers enhance the ability of both organizations to create value
- continual improvement – continual improvement is a permanent objective of an organization
- ISO 9001:2015 Certification
- ISO 14001:2015 Certification
- ISO 18001:2007 Certification
- ISO 27001:2013 Certification
- ISO 13485:2016 Certification
- CE Marking Certification
- TS 16949 Certification
- SA 8000 Certification
- ISO 22000:2005 Certification
- Six Sigma
- RoHS Certification
- Total Quality Management
- IEC 17025 Certification
- GOST R Certification
- GMP Certification
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Six Sigma is one of the most important developments in the field of business improvement. It is one of the most over-hyped and misunderstood initiatives.Read More
18001 Standards are British Standards but considering its benefit, impact & Popularity. Health & Safety of employee is one of the most important aspects of any organization.Read More
GOST R Certification
GOST is the Russian word for “norm”, and R stands for Russia. For most products, certification is required if you wish to sell them in Russia.Read More